Shipping
SHIPPING & DELIVERY
Last updated: August 2026
At AÏTHE, every order is prepared with care and dispatched from our Bucharest studio.
We offer delivery within Romania through FAN Courier and Sameday, while international orders are shipped with DHL Express.
ORDER FULFILLMENT
Orders are normally fulfilled within 1–4 business days, Monday through Friday, excluding public holidays.
Some AÏTHE pieces are available for immediate dispatch, while selected styles may be produced or prepared following the placement of an order. Whether your piece is ready to ship or prepared following your order, it will normally be fulfilled within the timeframe above unless otherwise stated on the individual product page.
Once an order has been confirmed, it enters processing automatically. For this reason, we are generally unable to accommodate amendments once processing has begun, and cancellation requests cannot be guaranteed.
This does not affect any statutory consumer rights that may apply.
DELIVERY AFTER DISPATCH
Once your order has been dispatched, estimated transit times are:
Romania: 1–3 business days
Europe: 1–5 business days
International: 2–7 business days
International orders are shipped with DHL Express. Orders within Romania are delivered through FAN Courier or Sameday.
Please note that these estimates refer to transit time after dispatch and are separate from our 1–4 business day order fulfillment period.
Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by customs procedures, courier operations, peak periods, adverse weather conditions, public holidays or other circumstances outside AÏTHE’s reasonable control.
SHIPPING RATES
AÏTHE offers complimentary delivery within Romania on orders of 1,700 RON or more.
For international destinations, complimentary shipping is available on qualifying orders. The applicable threshold is calculated for your destination and displayed in the relevant currency at checkout.
For orders below the complimentary shipping threshold, the applicable shipping cost is calculated and displayed at checkout before payment is completed.
DUTIES, TAXES & CUSTOMS
Orders shipped from Romania to destinations within the European Union do not normally require import customs duties between EU member states. Tax rules are separate from customs rules and may vary according to the applicable legislation.
For destinations outside the European Union, import duties, import taxes, customs clearance charges or carrier brokerage fees may apply depending on the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Where applicable, the relevant customs authority or shipping carrier may contact the recipient directly to arrange payment before or upon delivery. DHL Express confirms that duties and taxes can be assigned to the receiver depending on how the shipment is configured.
AÏTHE does not determine or control the amount of duties or import charges imposed by destination countries. Customs regulations vary internationally, so customers who require an estimate before ordering are encouraged to contact their local customs authority.
Failure to pay applicable import charges may result in the shipment being delayed, refused or returned to AÏTHE.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking information may require a short period of time to become active after the shipment has been handed over to the courier.
For international shipments, tracking will be provided through DHL Express.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address, full recipient name and valid contact details at checkout.
If you notice an error after placing your order, please contact us at hello@maisonaithe.com as soon as possible.
Because orders enter processing automatically, we cannot guarantee that an address can be amended once an order has been confirmed or dispatched.
Where permitted by applicable law, additional carrier charges resulting from an incorrect or incomplete address, address correction, redirection or re-delivery may be the responsibility of the customer. DHL Express may apply additional charges where an incorrect or incomplete address requires correction.
PO BOXES & RESTRICTED ADDRESSES
International orders shipped with DHL Express require a valid physical delivery address.
DHL Express does not deliver shipments to PO Boxes and does not deliver to US military addresses such as APO, FPO or DPO.
Some remote locations may be subject to additional transit time, carrier limitations or surcharges. If an order cannot be delivered to the address provided, our team will contact you. DHL Express confirms that remote destinations can be subject to additional delivery charges.
MULTIPLE ITEMS IN ONE ORDER
Where an order contains multiple items, the complete order will normally be dispatched together.
If one of the pieces requires additional preparation, the shipment may therefore be held until the complete order is ready for dispatch.
AÏTHE does not routinely split a single order into multiple shipments.
DELIVERY DELAYS
While we work with established courier partners and aim to meet the delivery estimates stated above, circumstances outside our control may occasionally cause delays.
These may include customs clearance procedures, transportation disruptions, adverse weather conditions, peak shipping periods, local public holidays, security restrictions or other courier-related circumstances.
If your order appears to be significantly delayed, please contact us at hello@maisonaithe.com and our team will assist with the shipment.
Any mandatory rights available to customers under applicable consumer legislation remain unaffected.
LOST OR MISSING SHIPMENTS
If your tracking information shows an unusual delay or you believe your parcel may have been lost, please contact us at hello@maisonaithe.com.
AÏTHE will open an investigation with the relevant courier and assist you throughout the process.
A shipment will not be considered officially lost until the carrier has completed its investigation or confirmed the loss.
Courier investigations may require additional processing time, but our team will remain available to assist until the case is resolved.
If a shipment is marked as delivered but you have not received it, please contact us as soon as possible so that we can assist you in raising the matter with the carrier.
REFUSED OR UNCLAIMED SHIPMENTS
Customers are responsible for accepting or collecting their shipment within the timeframe provided by the carrier and, for shipments outside the European Union, for paying any applicable recipient duties or import charges.
A shipment that is refused, left unclaimed or returned because the recipient failed to complete delivery requirements may be returned to AÏTHE.
Where permitted by applicable law, reasonable costs actually incurred as a result of the failed delivery, including outbound shipping, return transportation, customs or carrier charges, may be deducted from any amount otherwise due.
A refusal or failure to collect a shipment does not automatically constitute a valid return request. Any refund or store credit available following the return of the parcel will be handled in accordance with our Returns & Exchange Policy and applicable consumer law.
WORLDWIDE DELIVERY
AÏTHE ships internationally to destinations supported by our courier partners and applicable trade and shipping regulations.
Delivery may occasionally be unavailable to certain countries or territories due to carrier limitations, international restrictions, customs requirements, security considerations or circumstances outside our reasonable control.
If we are unable to fulfil delivery to the destination selected at checkout, our team will contact you as soon as possible.
CONTACT
For assistance regarding an order, shipment or tracking information, please contact us at:
hello@maisonaithe.com
Our team aims to respond within 1–2 business days, Monday through Friday.
